RETURNS & EXCHANGES
JL accepts returns and refunds of UNUSED products with certain limitations. Exchanges are limited by available stock on hand. Bargain and limited run items may not be available for exchange.
Stock Items (basic web store product)
Any stock item that is not embellished and has not been washed or worn can be returned for a full refund (excluding shipping costs.) Return Authorization (RA) MUST accompany returned products.
PLEASE NOTE: Media including, books, DVDs & CDs CANNOT be returned.
Custom Items (made-to-order product)
Any custom item that is not embellished and has not been washed or worn can be returned for full store credit (excluding shipping costs). Store credit can be used towards other JL products. Replacement products will be shipped once the original item has been received. Return Authorization (RA) MUST accompany returned products.
Any custom embellished item CANNOT be returned. Alterations are possible.